4b99's Privacy Policy
Here is a full description of how your personal information is collected, stored, and protected on the 4b99 platform.
Introduction and Purpose of the Policy
4b99 operates a safe and trusted online gaming platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy tells you what information 4b99 collects, why it collects it, how that information is used and kept secure, and what rights you have.
This Policy Applies To
This privacy policy applies to 4b99's website, mobile platform, and all related services. This policy is in effect for all activities including creating an account on the platform, playing games, making financial transactions, or contacting the support team.
By using 4b99's services, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please contact our support team.
What Information We Collect
4b99 collects only the information that is necessary to operate our services properly. We never collect unnecessary or excessive information.
Identity Information
At the time of account registration, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- National ID card or other identity document (for verification)
Financial Information
For processing deposits and withdrawals, we process the following information:
- bKash, Nagad, or Rocket mobile number
- Transaction amount and date
- Transaction history and records
- Deposit and withdrawal status
We never store your mobile banking PIN or password.
Usage Information
For platform improvement and security, we collect:
- IP address and device information
- Login time and logout time
- Game play history and betting records
- Browser type and operating system
- Pages visited and navigation patterns
Communication Information
When you contact us, we may collect:
- Live chat message history
- Complaints or questions sent by email
- Records of complaint content and resolution
This information is used for service quality improvement and dispute resolution.
Purpose of Using Information
4b99 uses collected information only for the purposes described below. We never sell your information to third parties.
3.1 Account Management and Verification
Information is used to create your account correctly, ensure login security, and verify age (21 years or older). This is part of 4b99's responsible gaming policy.
3.2 Financial Transaction Processing
Information is used to correctly process your deposit and withdrawal requests and to complete payments via bKash, Nagad, and Rocket. Withdrawals are typically completed within 15 minutes to 2 hours, and transaction details need to be verified during this process.
3.3 Security and Fraud Prevention
Information is used to maintain the integrity of the platform and to prevent unauthorized access, fraud, or money laundering. 4b99 is an SSL-encrypted platform and all transactions are under security monitoring.
3.4 Customer Service
When you contact us via live chat or email ([email protected]), your information is used to understand and resolve your issue. Our 24/7 support team assists in both Bengali and English.
3.5 Platform Development and Analysis
Anonymous or aggregated data is analyzed to further improve the user experience and to identify and resolve technical issues on the platform.
3.6 Legal Compliance
Information may be retained and used to comply with applicable laws and regulations and to fulfill legitimate requests from legal authorities.
Data Protection Measures
4b99 follows the highest technical standards to protect your information. Our security framework operates at the following levels.
SSL Encryption
All data exchanged between you and 4b99 servers is protected through SSL/TLS encryption, so third parties cannot read the information in any way.
Access Control
Only authorized personnel among 4b99 staff may access the necessary information. Every instance of data access is logged and monitored.
Password Protection
Your password is never stored directly — only an encrypted hash is stored. No 4b99 staff member can view your password.
Real-Time Monitoring
The platform's security systems remain active at all times. Any unusual activity is detected immediately and action is taken.
Secure Data Storage
Your information is stored on secure servers and regular backups are taken. Both physical and digital security measures are in place on the servers.
Regular Security Testing
4b99's security team regularly tests systems to identify and eliminate any potential vulnerabilities. Fair play and data protection are our core commitments.
Sharing Information with Third Parties
4b99 never sells your personal information. However, sharing information may be necessary in certain situations.
5.1 Payment Processing Partners
Necessary information is shared with payment processors bKash, Nagad, and Rocket to complete transactions. These organizations are governed by their own privacy policies and are bound to protect the information.
5.2 Legal Authorities
Information may be provided in response to court orders, legitimate legal processes, or valid requests from government authorities. In such cases, 4b99 is required to comply with applicable law.
5.3 Technology Service Providers
4b99 uses the services of some technology partners to operate the platform, such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.). Only the information necessary for game operation is shared with these partners, and they are bound by strict confidentiality agreements.
5.4 Corporate Changes
In the event of a business merger, acquisition, or other corporate change, user information may be transferred. We will notify users as far in advance of such changes as possible.
Cookies and Tracking Technologies
The 4b99 website uses cookies to improve your experience and to ensure the functionality of the platform.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, verify security, and preserve the continuity of financial transactions. Disabling these cookies will prevent the platform from working correctly.
Functional Cookies
These cookies are used to remember your preferences and to provide a personalized experience, such as language preference, display settings, and so on.
Analytical Cookies
These cookies collect information to understand how the platform is being used. This information is analyzed anonymously and used to improve 4b99's services.
Managing Cookies
Cookies can be managed or deleted from your browser settings. However, disabling essential cookies may cause some services to not work correctly.
Your Rights and Options
4b99 believes that every user should have full control over their own information. Your rights are described below.
7.1 Right to Access Information
You can find out at any time what information 4b99 holds about you. To get this information, contact our support team via live chat or by email at [email protected].
7.2 Right to Correct Information
If there is any incorrect or outdated information in your profile, you can request a correction. The correction will be completed after identity verification.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, information related to legal obligations, ongoing disputes, or financial transaction records may need to be retained for the required period.
7.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Such requests can be submitted through the support team.
7.5 Account Closure Request
You may request to close your 4b99 account at any time. All outstanding balances must be settled before the account is closed. Even after account closure, certain information may need to be retained as required by law.
Data Retention Period
4b99 retains information only for as long as necessary for the specific purpose.
General Retention Policy
- Information for active accounts is retained until the account is closed.
- Financial transaction records may need to be retained for a specific number of years in accordance with applicable legal requirements.
- After account closure, personally identifiable information is deleted as soon as possible, unless there is a legal obligation to retain it.
- If consent for marketing communications is withdrawn, use of information for that purpose ceases.
- Anonymous analytical data may be kept for a longer period, as it is not personally identifiable.
Protection of Minors
Prohibited for Those Under 21
4b99's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.
If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If a minor known to you has created an account on 4b99, please contact us immediately.
Policy Changes and Updates
Notice of Changes
4b99 may update this privacy policy from time to time. Users will be notified of significant changes via live chat or email. Continued use of the platform after changes are made will be considered as your agreement to the new policy.
It is recommended that you review this page regularly so that you stay informed about the latest policy.
Contact and Support
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team.
Live Chat Support
Our support team is available 24/7 in Bengali and English. For any privacy-related requests, contact us directly via live chat.
You can send a formal privacy request to:
[email protected]